I called Charlie's Service Center and asked for a quote to replace my catalytic converter. They quickly gave me a quote and were extremely friendly during the entire process. The quoted price was extremely reasonable!! I was actually surprised when they quoted the price! I set up an appointment time to bring in my vehicle while on the phone. I also got a text reminder the day before and I appreciated that detail. I asked if I could drop off my vehicle a few hours prior to my appointment time and they were very accommodating to that. I also confirmed if it would be ok for my wife to pay and pick up when the repairs were finished since I would be at work. They were extremely understanding and helpful. They also made sure to quote me a time for when they estimated the repairs would be finished. They stuck to that time and got us back into our vehicle the same day! I was blown away at how good they were with customer service. All the reviews definitely don't lie. They are the place I will be bringing my vehicles too going forward! Thank you, for great service and quality repairs!!
Charlie’s is amazing! They give constant updates so no surprises, do quality work at fair prices. Office staff, especially Hannah are so awesome!
Lynn, thank you for taking the time to provide this review. We appreciate you and your business.
Grateful to find a repair shop that is thorough and efficient. A rare find these days!
I love these guys. Always straightforward and prompt service.
I will never go anywhere else. Charlie's has excellent customer service and they always go above and beyond to make sure everything is taken care of.