1

I had a vehicle that was needing a repair. I asked the girl over the phone if they did any kind of payment plan. She was very nice and said she would have the owner call me back. The owner "mandy" called me back and. Started to yell at me. She told me she wasn't a bank and didnt do charity work. She wouldn't t even let me get a word in. And then said in fact. We don't want your business and for me to come and get my vehicle! Really? All she had to say was No.. Seriously rude service from an owner.

I apologize if I came across rude that was not my intention. I never said we don't participate in charities! I did say we are not a bank. You asked our shop to take $100 payments for 36 months on a $4,000 plus repair. We do repairs properly and correctly and you told us no on the oil change and A/C charge, those are required services for this type of repair due to possible contamination. We did not charge you diagnostic fee. Disclosing your clients personal financial information was deeply unnecessary and concerning. Our job as a shop is to diagnose and repair vehicles. Charity type work (donations) require a written letter to management and not demanding it. Thank you for letting me know that I came across rude and I hope you can accept my apology.

- Charlie's Service Center
5

Professional and friendly

5

I have used Charlie's Service for my motor home for the 4 years I have owned it. They are always friendly when I am making an appointment. The work has been first class and on time, or faster than projected. I love this place!!

5

Friendly. Helpful.

5

Appreciate Charlie’s professionalism service and honesty.

5

Great service! Great staff!

5

Very helpful, friendly and knowledgeable people. They are very helpful with informing us on things that they see that could be a problem somewhere down the road. Which we really appreciate. Defiantly one of the best company's we have ever dealt with!!!

4

The people are pleasant. The work is good. The environment is clean. They have completed the work. Thanks for your service.

5

I never worry with my vehicle at Charlie’s. You expect and receive honest and the best service. Justin is just the best!

1

Guy didn't even know what he was quoting me for. He just stated $2500. When the dealership quotes a quarter of that price, your prices are off. Had to explain to him 4 different times.

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